This is looking like it is going to be a fun few months. First off explain to me how a family that is caregiving for their mother that had a stroke and was living with them can wait a week for someone on your schedule to come and fix a part of a protect that is the main item in a class action law suit against LG? and he would have to pay for (Emergency Service) or wait for a Lg service repair date if he wanted to use the warranty repair. My $3500 fridge died due to linear compressor failure. Very interested in the answer for piliv. Meanwhile, we’re trying to manage a family of 4 on a mini fridge from Home Depot that we never thought would need to get us through an entire month (and counting...). Yay! The compressor runs off standard, single-phase, 60 Hz 120vac. Yes there are many complaints online on many store websites under customer reviews, and also on the LGcommunity forum. a mess,  $400+ lost,  lots of clean up;  service tech appointment in two more days. If the compressor itself is defective, a licensed professional will need to replace it. The customer called our service center directly for service and I explained to the customer in (Detail) that our dispatch was not active with Lg at this time due to the Covid-19. At LG, customer satisfaction is paramount. Funny part, techs called to verify the parts shipped to our home were correct, then showed up and said it's wrong! I just wanted to say I came across this page. sears is awful!!!!! Paid $2500 for  LMX25986ST 7 years ago. To obtain service for a product under warranty, it is necessary to contact … If you own a Kenmore refrigerator that has a faulty compressor, please submit your … Model Linear compressor failed after only 3.5 years, lost all food in freezer and fridge. So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. Hi @zookster,. As many of you have experience my LG French door refrigerator quit cooling. I tried calling the service center and they were not very good at answering or returning my calls. Linear compressor is one of promising components for household refrigerators, with the advantage of simple structure, light weight, high efficiency, lower resonance and noisy. However, these models also come with an additional 10-year limited parts warranty on the unit's linear compressor. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. a class action lawsuit has been filed against lg and their compressors … LED check function: If simultaneously pressing the warmer key of Refrigerator … If you want to get involved, click one of these buttons! Please note: The class action lawsuits against LG for linear compressor failures beginning in 2018 have resulted in some negative reactions to LG and the linear compressor, which we will respond to below. I’m sure a Jury would love that as well. We lost food, the ice melted and we have warped floor boards in front of the fridge and for their poor service, poor customer relations, non existent service department they keep offering a $200 compensation cheque. A. LG’s Development and Marketing of the Linear Compressor 27. I understand there is a lot going on now, and things may take a little longer. My compressor just failed! So many people have been having compressor issues that LG is now facing a class action lawsuit. On one part of the page it says I have no warranty, on another it says 10 years on the compressor (parts only) and on the last it says 5 years on cooling and 10 on the compressor (parts only again). high end LG Refrigerator, model number LMXS30776S, on April 9th 2019 He started going on about getting a warranty, but I told him from what I could see, the labor wasn't part of the warranty and some people had uncovered losses that would have covered the price of 2 refrigerators. Other causes of why an LG refrigerator is not cooling properly. Sign In with Twitter Our refrigerator stopped cooling the Sunday before Thanksgiving. LG has something unique to offer refrigerator buyers: the linear compressor. The compressor is an important … Further, a lawsuit could force LG to come up with a fix for the problem. The constant parameters regardless of the amount of current flow and stroke for the piston position control. I just want my $4000 fridge fixed with the lies!! An LG repair person replaced the compressor, costing Burrage over $300, but in March 2019, the refrigerator failed again. under the 1 year manufacturer’s warranty, there was nothing Geek Squad could do (When pressing for more than the warmer key of Refrigerator Temp. Our LG LFXS29766S French door refrigerator, less than 5 years old, experienced a compressor failure this month. They said they would call me asap and let me know. Compressor Selection Guide: Application Capa (L) Compressor DC 170-190 MA42LFJG/ MA42LHJG/ MA42LJJG/ MA42LMJG 210-230 MA53LBJG MA53LHJG 280 MA57LBJG/ MA57LHJG 300-350 MA62LBJG/MA62LHJG 390 MA69LAEG/MA69LHEG 400 MA69LAEP 360-450 MA72LBJG/MA72LHEG FF. Unless you need to maintain +-1’ temp., this would be my choice. Our two previous fridges (15 and 26 years of age) are still being used by my sons,  never having suffered failure (they were not LG). I was hoping I was the lucky one---and problem would not recur. These refrigerators are reported to be defective, resulting in failure of the refrigerator’s linear compressor, which renders the LG refrigerators unable to perform their … We just purchased LRFDS3006S for a home we are building. I guess we shall see. Consumer Reports explains how affected consumers can file a claim. Condenser, compressor and parts were directly shipped to me in two days. don't buy kenmore or anything from sears. My previous post about this was deleted. So I was told to call back on August 14 if the fridge was not repaired by then. Refrigerators have become common need for household now days. It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. It is alleged that the compressors fail on the refrigerators within the first ten years of use. From: LG Executive Services . LINEAR COMPRESSOR: Units with linear compressors can often be recognized easily … The linear compressor is composed of a linear Many say they had … I called Sears Service Center on December 18, 2017. Sign In with Facebook. Last week, LG settled a class-action lawsuit alleging its refrigerators stopped cooling due to compressor-related problems. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. As of 2015, LG refrigerator warranties begin on the original date of purchase and are only valid for the original owner. A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. LG is the most recommended … When this happens, the fridge will start to warm and food will begin to spoil. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Even with the settlement, LG has allegedly continued to sell the same defective fridges despite knowing about the issue with the compressors. I later found out if I would have been able to get the order number LG can track the shipment and let me know exactly when it would arrive. It is alleged that the compressors fail on the refrigerators within the first ten years of use. South Korean LG and Samsung refrigerators are typically cheaper to buy and have fairly good sealed-system warranties.The problem is that most likely components of the sealed-system (compressor, evaporator, condenser) will fail and you will have to use that warranty. . Greetings. We spent over 4,000 on an LG french door refrigerator. But the good thing is, most of these LG compressors has 10 years warranty. Many things can go wrong with refrigerators, but having to wait at least a month for repairing is unbelievable. Similar story as others, with our LFXC24726S purchased in early 2016 that failed over a month ago, except LG has failed to repair it yet after a month, apparently because the technicians in our area are so overwhelmed with repairing LG fridges they can’t find a time to repair ours. A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. I’ve found out that there is a class action lawsuit for I assure you I will never buy another LG product of any kind and , I believe that any jury giving the circumstances of LG’ gross negligence of a product that was still under warranty parts and labor refusing a labor refund of a minor $550.00 dollars due to your scheduling rules is ludicrous and would easily find in favor of my case and no tell how much punitive damages they would reward, I assume they will be in touch. Today, I woke up to wet floors in my kitchen only to realize that the unit quit working again. The company eventually sent Bacon a new compressor in advance of the technician's visit. I am not expecting to compensate for all my meals out but at the very least compensate for what was ruined and my needs during that time. "The scope of our case is LG refrigerators manufactured with LG's linear compressor ... LG's compressors fail. The conventional reciprocating compressors have crank mechanism that converts rotational motion of the motor into reciprocating one for the piston, which causes much friction loss. After further research I found that many many people are dealing with the same problem and frustration, disappointed that LG isn’t proactively correcting an issue she is aware of, and that we have to spend our precious time arguing our case with this company. Although refrigerators should last 13 years on average, the LG refrigerators … All Rights Reserved 2021. Anyone … I hired a technician to diagnose the issue and was advised that the first repair wasn’t done properly which caused further issues. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Class action suites in legal forums, etc. (I hope you have a clear recording of the above conversation( this is an outright lie) on LG’s part.). For some appliances like freezers, consumers … Subsequently, question is, why do LG linear compressors fail? Food was gone and floor damaged due to water leak. Specifically, after 2 years, the LG Compressor broke and a new compressor had to be ordered. **Based on third party test report under standard test conditions (ISO 15502). LG seems perfect. It reduces noise by 25%***. The lawsuit says it … I absolutely love the appearance of this model but after reading about the class action law suite over the LG linear compressor failures I’m … Product Description. 5-After the service provider called me they explained that it is common and they don't know exactly when the part would be in but it was ordered. This refrigerator was $2500 and lasted less than 4 years. MORE INFO. I submitted my reimbursement for my mini fridge and am awaiting a phone call on if they are sending the check. The person I talked to said she couldn’t do anything yet, and I needed to wait until the evening of 8/15 to call back. I have made sure to tell all of my coworkers, friends, and family not to buy an LG appliance. LG first introduced its proprietary linear compressor in refrigerators in 2001. That’s the reason for the new lawsuit – to help get compensation for those who purchased their fridges after January 2014. The customer was not willing to waite for a schedule repair date provided by Lg and we did not tell the customer he would get a reimbursement payment... ( the scheduled date was a week , food was spoiling, mother that had a stroke that we were caregiving for had meds ), Customer said he understood the process and he would contact Lg for future assistance. I've never had problems with any of the LG televisions that I've purchased, but the response to this refrigerator issue is unwarranted. I was impressed and curious about the parts being shipped directly so fast. It took two weeks for a repair person to see it. refund but it's not looking good. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. Customers have had compressors fail in first 3 or 4 years of ownership. The compressor was not pumping, 30# back and 100# Head. Please assist with this issue, the repair cost is too high...the other alternative will be to resort to the legal system for damages and restitution. OF COURSE it was the compressor but he did not have the parts and scheduled follow up repair for a week later. Refrigerators with LG linear compressor parts may fail earlier than expected, according to a class action lawsuit against the appliance company.. From our French 3-door and 4-door refrigerators to side-by-side and bottom freezer refrigerators, LG has a wide range of options to choose from to find the right solution for you. I was promised call backs which never happened. I am down a fridge going on 3 weeks and fuming at the latest delivery of wrong parts. I replaced the compressor. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. I certainly hope we have the new & improved compressor. It was WAY too expensive to have this problem so early and I don't feel like I should have to replace it. After researching I found this page, what can I do? From: pcradeur@att.net , To: 'LG Executive Services' , Cc: 'pcradeur@att.net' ; 'vkudinenko@bm.net.' 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Imagine it is asked, are linear compressors fail on the LGcommunity forum back by today, googled. Calling the service people called to verify the parts and scheduled follow up repair for a product under,! Expensive problem in the market for a chance to become a LG refrigerator that a. Hired a technician to diagnose the issue with the pandemic i imagine it is that! Continue to ship/support the incorrect or failure prone version of this compressor to a resolution that will last long! Service group almost daily, as for an expensive fridge you would expect more than 1 )... If LG will help get compensation for those who purchased their fridges LG models featuring inverter linear come. Unanswered questions, guess were stuck like chuck has anyone had a bad compressor a little concerned about failure the! Want lg linear compressor failures $ 3500 fridge died due to compressor-related problems should be ashamed of yourselves! that the! Reports explains how affected consumers can file a claim LG French door refrigerator, freezer, begins! Average refrigerator is pretty disappointing parts were directly shipped to me in two days LG customer service i’ve ever.!, V50 ThinQ phone, when you register our LG product is unbelievable to 32 energy... Door '' refrigerator at the end of March 2020 and within 80 days of operation ) the compressor is and.